Customer Support

Please Find All Your Questions Answered Below, We Are Here To Help You

Placing Your Order

Once you have added your chosen items to the shopping cart.

  1. Click on View Cart immediately, or click on My Cart in the top menu bar of the website.
  2. Click on Proceed to Checkout.
  3. Enter your Name and Billing/Shipping Address details.
  4. For a streamlined shopping experience we recommend you tick Create an Account.
  5. Finally tick “I’ve Read and Accept the Terms & Conditions” and click on Continue to Payment.

You will automatically be redirected to PayPal where you can make payment either from your PayPal account or by a Credit or Debit card of your choosing. Once you confirm your order you will be redirected back to the Healthy Girl website. You will receive an email confirmation from us.

Delivery

We aim to dispatch all orders placed before 2.30pm Monday to Friday on the same day. Orders placed after 2.30pm will be dispatched on the following working day*. Your order should be delivered within 3-5 days from dispatch via Royal Mail or an equivalent tracked delivery service in the UK. Where possible we aim to provide a tracking number for your order (dependent on the courier) via email.

Sometimes a signature is required at delivery. By placing an order you are authorising us to accept signature from another person on your behalf if you need to sign for an item and you are not present at the time of delivery.

If a signature is not required at delivery you may be able to give instructions detailing if and where you would like your parcel to be left if no one is present at the time of delivery, for example with a neighbour.

We sometimes use a third party delivery company that may, at their discretion, leave a parcel in a safe place if no one is present at the time of delivery. In these circumstances the delivery company will put a card through your letterbox explaining where your parcel has been left.

Whilst we make every effort to ensure that your products reach you in the condition they leave our facility, however, should you receive damaged products, please inform us immediately (within 24hrs of delivery) and follow our standard returns policy.

We do our very best to recycle cardboard boxes and loose fill packing from our suppliers so please bear this in mind when you receive your parcel.

*Working Day – a ‘working day’ refers to Monday to Friday inclusive with the exception of UK national Bank Holidays.

Returns

We very much hope you are pleased with your purchase. Should you wish to return any product bought from us, we will be happy to refund or exchange it, provided it is in a fully resalable condition, for up to 14 days. Please email info@thehealthygirl.co.uk and we will confirm our returns process.

We take pride in the quality of our products. If you receive a product in a less than satisfactory condition, please email a photo and clear description of the issue within 24 hours of receipt to info@thehealthygirl.co.uk. We will send you our returns process and will happily exchange your product for the same product purchased. This does not affect your statutory rights.

Secure Shopping

Thank you for shopping with us. Your personal information will be handled using the highest standards of safety and security features available. Your credit/debit card details will never be stored or will never come into contact with our website, they are only used by the PayPal or Stripe highly secure (SSL) servers. To maintain strong security we also request you use strong passwords for your customer account.  

Our shopping site is encrypted using Secure Socket Layer (SSL) technology, so you can be assured that your transactions are safe from prying eyes. With SSL, information sent via the Internet can be trusted to arrive privately and unaltered. In order for SSL security to work, you must use an SSL-enabled browser.

If you are still unsure or have any concerns about ordering electronically, please email info@thehealthygirl.co.uk to place your order with us directly. Please include the product details for each item you wish to order.

Product Disclaimer

The products available on The Healthy Girl are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes only and are not intended to replace the advice of your GP or health care professional. The Healthy Girl does not dispense medical advice, prescribe or diagnose illness. We provide nutritional products that may support the body in its efforts to nutritionally rebuild and rebalance itself.

About Us

The Healthy Girl sells unique food supplements, products & coaching to support natural weight loss and optimum health.

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