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Privacy Policy

Protecting and Respecting your Privacy

Introduction

At The Healthy Girl, we’re committed to protecting and respecting your privacy.

This Privacy Policy explains when and why we collect personal information, how we use it, the conditions under which we may share it to others and what choices you have to manage it.

We take every possible steps to ensure your personal information is safe and secure and we have put in place suitable measures to safeguard and secure the information we collect from you.

We may change this Privacy Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.

Any questions regarding this privacy Policy should be sent by email to info@thehealthygirl.co.uk or via our contact form here.

 

Who we are

We are The Healthy Girl, we are the operator of this website, and a provider of unique food supplements, products and coaching to support natural weight loss and optimum health.

https://www.thehealthygirl.co.uk

c/o Lotus Coaching
Lynwood House
373/375 Station Road
Harrow
HA1 2AW

info@thehealthygirl.co.uk
Tel: 020 8144 7215

 

What personal data we collect and why we collect it

We collect information to allow us to fulfil our services and supply products to our customers, and to respond to business enquiries. We also collect your information if you leave a comment on our blog or a product review.

 

Product Purchase Process

When you make a purchase with us we collect the following personal data to enable us to fulfil your order.

  • Your name
  • Your address
  • Your telephone number
  • Your email address
  • Your credit card number – we never save these details on our website.

Your personal data is kept for as long as your account is active or as needed to provide you customer services and to maintain a record to comply with our legal, tax obligations, resolve disputes, and enforce our agreements. We do not use this information for marketing purposes.

 

User Account

When you choose to create an account with us we collect the following personal data. This is used so returning customers have a faster and more user friendly purchase process.

  • Your name
  • Your email address

Your personal data is kept for as long as your account is active or as needed to provide you customer services and to maintain a record to comply with our legal, tax obligations, resolve disputes, and enforce our agreements. We do not use this information for marketing purposes.

 

Contact forms

When you contact us with our contact forms we collect the following personal data. This is used for us to carry out customer services duties.

  • Your name
  • Your email address
  • Your telephone number – coaching contact form only.

Your personal data is kept for as long as your account is active or as needed to provide you customer services and to maintain a record to comply with our legal, tax obligations, resolve disputes, and enforce our agreements. We do not use this information for marketing purposes.

 

Opt-In forms

When you sign up with our Opt-In forms we collect the following personal data. This is used to provide you with product news, offers, recipes, wellness information and marketing. We will never sell, rent or share your information to third parties for marketing purposes.

  • Your name
  • Your email address

Your personal data is kept for as long as you are signed up to our mailing list.

 

Comments

When you leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.

You can read the Gravatar privacy policy here.

After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Cookies

Like many other websites, The Healthy Girl website uses cookies. Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website. These are used to help provide you with the best user experience and to enable us to track general usage and volume statistical information that does not include personal information.

  • Blog Comments: If you leave a comment on our website you may opt-In to saving your name, email address and website in a cookie. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • User Account: If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • Google Analytics: Google Analytics sets cookies to help us accurately track general usage and volume statistical information. None of this is personally identifiable information. This helps us to design the website to meet your needs, improve the ease in which you use it and to perform in the best possible way.

By using and browsing The Healthy Girl website, you consent to cookies being used in accordance with this Policy.

If you do not consent, you must turn off cookies or refrain from using the site. Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu in your browser. Switching off cookies may restrict your use of this website.

 

Embedded content from other websites

Articles on The Healthy Girl may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

 

Analytics

We use Google analytics and other means of tracking customer interaction with our Website, this helps us accurately track general usage and volume statistical information. None of this is personally identifiable information. This helps us to design the website to meet your needs, improve the ease in which you use it and to perform in the best possible way.

If you do not want this data used, please block all cookies. To do this, look at the ‘help’ menu in your browser. However if you choose to block cookies that are in use on our site you may reduce the functionality and experience issues.

You can read the Google analytics privacy policy here.

 

Who we share your data with

We do not sell or rent your personal information to third parties for marketing purposes. We do however share data with the following third party providers to provide you with a fully functional website and services.

 

Payment Processors

In order to initialize a payment process we share personal data necessary to facilitate the transaction.

  • Stripe
    If you choose to use Stripe as the payment processor to complete and pay for your order, your credit card information is sent directly to Stripe, without interacting with our server. (The credit card form we use is fully PCI compliant) Stripes’s privacy policy will apply to the information you provide in our checkout process.
  • PayPal
    If you choose to use PayPal as the payment processor to complete and pay for your order, you will provide your credit card number directly on to PayPal website. PayPal’s privacy policy will apply to the information you provide on the PayPal website.

 

Mailing List Provider

When you sign up to our mailing list we use the following service to facilitate the transfer and storage of your personal information that you provide. We track general usage and volume statistical information.

  • Mail Chimp
    When you sign up to our mailing list we use Mail Chimp to store your name and email address and to send emails to you. You can read their privacy policy here.
  • Optin Monster
    When you sign up to our mailing list we use Optin Monster to capture your name and email address from our website. You can read their privacy policy here.

 

Cloud based backup Provider

As part of our security process we keep regular backups of our website in these cloud based services.

  • BackupBuddy Stash Live
    All data is transferred over an SSL-encrypted connection and encrypted with industry standard AES-256 encryption. Plus deep file-level malware and virus scanning. You can read their privacy policy here.
  • pCloud
    pCloud uses TLS/SSL encryption, applied when information is transferred from your device to the pCloud servers. You can read their privacy policy here.

 

How long we retain your data

Your personal data is kept for as long as your account is active or as needed to provide you customer services and to maintain a record to comply with our legal, tax obligations, resolve disputes, and enforce our agreements.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

 

What rights you have over your data

If you have an account with The Healthy Girl, or have left comments:

  • You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
  • You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

All person data request should be requested through our contact form here.

 

Where we send your data

We do not transfer any data outside the European Union apart from what is listed below.

  • We use a mailing list company based in the USA.
  • We run a regular data backup solution that is stored in a cloud storage company based in the USA.

Both companies participates in and have certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.

 

How we protect your data

The Healthy Girl takes security very seriously. In order to protect your information from loss, misuse or unauthorised access, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:

  • Data minimisation so we only have the data we need.
  • Strong passwords and two factor authentication.
  • Secure Socket Layer (SSL) encryption to protect the personal information submitted to us over the internet.
  • Security best practices with our devices, website hosting, online accounts and backups.
  • Internal training in data protection and security.

Despite our use of encryption, The Healthy Girl cannot guarantee any method of transmission of information over the Internet is 100% secure.

 

What data breach procedures we have in place

We have a clear process in place to deal with data breaches, either potential or real. Where appropriate, The Healthy Girl will promptly notify you of any unauthorized access to your personal information within 72 hours.

 

Links to third party websites

Our website contains hyperlinks to websites operated and owned by third parties. These third party websites have their own privacy and cookie policies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

About Us

Unique food supplements, products & coaching to support natural weight loss and optimum health.

Payments Accepted

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